Process Manager - Configuration management

T-Systems Slovakia

Job ID:
112484
Country:
Slovakia
Location:
Kosice
Region:
East Slovakia
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

General description:

Governance of the process management within the TSSK. Designs and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting. Provides training in related process (SACM).

 

Accountabilities:

  • Being responsible for Service Asset and configuration management (SACM) within TSSK as the process owner
  • Provide up-to-date information regarding Configuration management
  • Ensuring cooperation with Process managers and Quality SPOCs from other teams, help, advice, communicate about quality improvement
  • Create SACM reports and distribute/cascade results to the departments and track measures for KPI’s )Key Performance Indicator) improvement
  • Leading own local community for Configuration managers within TSSK
  • Provide training via onsite meetings, presenting results on several management level

 

Management scope:

  • Leading internal community of experts within Configuration management, Configuration management across TSSK (no managerial responsibililty)

 

Other Benefits

  • Cafeteria - individual benefit
  • Trainings and development opportunities
  • Discounts at various providers in Košice
  • Possibility of Home office
  • Pension savings contribution
  • Meal vouchers contribution
  • Teambuildings
  • Extra vacation days
  • Young and enthusiastic working environment
  • Diversity Program
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Work life Coaching
  • Doctors at workplace
  • Credit card
  • Metro card
  • Referral bonus /financial/
  • Rotations possibilities

 

Requirements 

Education

  • Information technologies (degree - master)

 

Experience 

  • Process- Organisation- and Quality Management (2 yers of experience)
  • Certification ITIL Foundation (Information Technology Infrastructure Library)

 

Languages

  • English  - Upper intermediate (B2)

 

IT Technical Skills

  • Reporting  (2 yers of experience)
  • MS Office  (2 yers of experience)

 

Soft skills

  • Presentation skills

 

Other skills: 

  • Asset manager/CMDB (2 yers of experience)
  • Monitoring/Event management (2 yers of experience)
  • ITIL fundamentals (2 yers of experience)
  • Quality/Process management (2 yers of experience)

 

Other criteria or requirements:

  • Monitoring tools, Service Manager, Asset Manager, BSM, understand relation among tools/processes
  • Ability to share knowledge and convert number driven information into presentation format
  • Ability to interact professionally with employees at all levels of the organization
  • Strong presentation skills

 

Minimum monthly salary is 875 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Job requirements

Requirements 

Education

  • Information technologies (degree - master)

 

Experience 

  • Process- Organisation- and Quality Management (2 yers of experience)
  • Certification ITIL Foundation (Information Technology Infrastructure Library)

 

Languages

  • English  - Upper intermediate (B2)

 

IT Technical Skills

  • Reporting  (2 yers of experience)
  • MS Office  (2 yers of experience)

 

Soft skills

  • Presentation skills

 

Other skills: 

  • Asset manager/CMDB (2 yers of experience)
  • Monitoring/Event management (2 yers of experience)
  • ITIL fundamentals (2 yers of experience)
  • Quality/Process management (2 yers of experience)

 

Other criteria or requirements:

  • Monitoring tools, Service Manager, Asset Manager, BSM, understand relation among tools/processes
  • Ability to share knowledge and convert number driven information into presentation format
  • Ability to interact professionally with employees at all levels of the organization
  • Strong presentation skills

T-Systems Slovakia

The most trustworthy partner in information and communication technologies.
T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group.
The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level.
The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country.
T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.